Simply Ukudla’s Return Policy
Last updated: April 18, 2022
Please read this return policy carefully before using our service.
NOTE
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds
To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.
Additional non-returnable items:
- Downloadable software products
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@simplyukudla.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to us info@simplyukudla.com.
Gifts
If the item was marked as a gift when purchased and delivered directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order delivered to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
DELIVERY
To return your product, you need to arrange for the product to be delivered to us.
You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Note that you should consider using a trackable delivery service or purchasing delivery insurance as we don’t guarantee that we will receive your returned item.
CONTACT US
For more information about our return practices or if you have questions about this Return Policy, you can contact us:
By email: info@simplyukudla.com
By visiting this page on our website: https://simplyukudla.com/contact-us